From The Blog
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ConnectWise Slash and Grab Flaw Once Again Shows the Value of Input Validation We talk to Huntress About its Impact
Written by Sean KalinichAlthough the news of the infamous ConnectWise flaw which allowed for the creation of admin accounts is a bit cold, it still is one that…Written on Tuesday, 19 March 2024 12:44 in Security Talk Read 352 times Read more...
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Social Manipulation as a Service – When the Bots on Twitter get their Check marks
Written by Sean KalinichWhen I started DecryptedTech it was to counter all the crap marketing I saw from component makers. I wanted to prove people with a clean…Written on Monday, 04 March 2024 16:17 in Editorials Read 1272 times Read more...
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To Release or not to Release a PoC or OST That is the Question
Written by Sean KalinichThere is (and always has been) a debate about the ethics and impact of the release of Proof-of-Concept Exploit for an identified vulnerability and Open-Source…Written on Monday, 26 February 2024 13:05 in Security Talk Read 715 times Read more...
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There was an Important Lesson Learned in the LockBit Takedown and it was Not About Threat Groups
Written by Sean KalinichIn what could be called a fantastic move, global law enforcement agencies attacked and took down LockBit’s infrastructure. The day of the event was filled…Written on Thursday, 22 February 2024 12:20 in Security Talk Read 688 times Read more...
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NetSPI’s Offensive Security Offering Leverages Subject Matter Experts to Enhance Pen Testing
Written by Sean KalinichBlack Hat 2023 Las Vegas. The term offensive security has always been an interesting one for me. On the surface is brings to mind reaching…Written on Tuesday, 12 September 2023 17:05 in Security Talk Read 1909 times Read more...
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Black Kite Looks to Offer a Better View of Risk in a Rapidly Changing Threat Landscape
Written by Sean KalinichBlack Hat 2023 – Las Vegas. Risk is an interesting subject and has many different meanings to many different people. For the most part Risk…Written on Tuesday, 12 September 2023 14:56 in Security Talk Read 1400 times Read more...
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Microsoft Finally Reveals how they Believe a Consumer Signing Key was Stollen
Written by Sean KalinichIn May of 2023 a few sensitive accounts reported to Microsoft that their environments appeared to be compromised. Due to the nature of these accounts,…Written on Thursday, 07 September 2023 14:40 in Security Talk Read 1838 times Read more...
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Mandiant Releases a Detailed Look at the Campaign Targeting Barracuda Email Security Gateways, I Take a Look at What this all Might Mean
Written by Sean KalinichThe recent attack that leveraged a 0-Day vulnerability to compromise a number of Barracuda Email Security Gateway appliances (physical and virtual, but not cloud) was…Written on Wednesday, 30 August 2023 16:09 in Security Talk Read 1603 times Read more...
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Threat Groups Return to Targeting Developers in Recent Software Supply Chain Attacks
Written by Sean KalinichThere is a topic of conversation that really needs to be talked about in the open. It is the danger of developer systems (personal and…Written on Wednesday, 30 August 2023 13:29 in Security Talk Read 1612 times Read more...
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Displaying items by tag: Activation
Patent Troll Uniloc Sizes Up Multiple Gaming Companies After Microsoft Settlement
It seems that there is another troll under the bridge this time it is named Uniloc and is a company that has deiced to sue multiple game companies for violating one of the patents that they won by assignment. The patent in question is a little iffy to say the least and relates to “System and method for preventing unauthorized access to electronic data.” Uniloc not only claims exclusive rights to use this technology in the wider software world, but also in the Android OS environment. .
Sprint's First Day as an iPhone Provider got off to a Rocky Start
So Sprint got the iPhone 4S, and they are selling them like crazy… There is just one tiny little problem. No one seems to have trained their support staff on how to deal with them. Let me tell you about the 3.5 hour ordeal that we personally went through and after talking with more than a few other excited iPhone 4S owners ours was not a one off event.
The call started around 12PM Eastern Time as the phone had just arrived and we were excited to get things going. Previous to our return to Sprint we were with AT&T through the introduction of the iPhone 4. Unfortunately with the iPhone 4 we had issues, from a four hour battery to the grip of death. It was not a fun time and prompted us to move to Sprint. However, we knew that there are always activation issues when a new phone comes out. What we did not expect was to have activations issues with the personnel instead of the activation or iTunes servers.
After about a 30 minute wait (which we thought was quite short considering the circumstance) an activation rep picked up the line. Our first indication that all was not as it should be was when the rep told us to remove the back of the iPhone and take out the battery. We explained that this was impossible on the iPhone and that the IMEI and Serial numbers on the box as well. The rep then told us that without the numbers from under the battery she could not activate the phone for us. As you can imagine we were more than a tad annoyed by this point, but we pressed on. After some time we were able to convince the tech that we could not remove the battery and that the serial on the box was indeed valid. Just as we saw light at the end of the tunnel… we were disconnected at just about 1 hour and 15 minutes.
We called again and at 1 hour and 45 minutes into our ordeal we were back on the phone; again we had to explain that the serial was on the box, but at least this rep did not ask us to remove the battery. The next hurdle was running the activation wizard on the phone. This completed successfully but did not apply the phone number to the phone. The rep then tried to manually program the phone but the iPhone would not recognize any of the programing codes that he tried. We were advised to wipe the phone completely and start over. At 2 hours and 30 minutes we still had not been able to activate the phone and were grasping at straws, doing everything from activating over WiFi, iTunes and more than one wipe of the phone. Finally one of the wipes must have done something (or the system caught up) as we saw the new number displayed on the phone. Our attempt at running the iPhone 4S on Sprint’s network was finally running and it only took 3.5 hours out of our Friday afternoon.
We would suggest to Sprint that they update their activation steps or give better training as they are only going to get more iPhone customers in the coming months. If everyone has to go through 3 hours to get activated they might have more than a few that will turn to other companies that do understand the iPhone instead of waiting for Sprint to catch up.
Let us know your iPhone 4S activation stories either on Facebook or on our Forum