Evidence for this claim were obtained from interviews with employees of authorized shops or agents of telecommunications companies. So an employee of one of the sixteen licensed stores of the U.S. mobile operator Verizon says that for this device, there was no demand, and that they have already returned delivered shipments to the manufacturer.

An unnamed high-ranking employee of the BlackBerry claims that the model Q10 was supposed to be a savior, but it failed and simply shut down and died. So far no other stronger evidence of poor sales or statement about it has been release by the company.

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